All items are shipped from the United States in 1-5 business days (after proof approval for custom prints). Mounted and framed prints takes a bit longer : 2-8 business days. Arrival depending on destination.

We cannot guarantee the date of arrival of any items and not responsible for items delayed at the border (international orders) or lost in the mail but we really do make every effort to make sure you receive your item.
INTERNATIONAL CUSTOMERS (non-US) : any duties, taxes and brokerage fees are your (the buyer) responsibility.
These fees are imposed by your government and are independent of us and are not part of our shipping costs.

We do not accept returns or exchanges because all our pieces are made to order. Our systems is built to allow us to process orders immediately upon receipt.
We do not have the ability to stop or make changes to an order once it enters into the system.
Once your order is received it is processed and we are not able to cancel or change the order.

If an item is received damaged, please contact us so we can make arrangements to replace it for you. The Postal Service requires photos and proof of damage, so please take photos of the damaged items AND packaging.

At checkout, please list the following as it would appear on your print in the NOTE TO SELLER box:

We will create your custom design and send you a preview to review.

Two complimentary proofs are included with your purchase:
First customized with your info provided and a second accommodating minor adjustment like the location of the hearts, typo correction.

If we need to redesign your print eg. switching the states/countries, ADDITIONAL design fees will apply.